FAQ'S
Have questions? We have answers.
What is 14K solid gold?
What is 14K solid gold?
14K solid gold refers to jewellery that is made from 58.3% pure gold mixed with other metals, giving it more strength and durability than pure gold.
Is your jewellery made of real gold?
Is your jewellery made of real gold?
Yes, all our jewellery is made of 14K solid gold, ensuring both quality and authenticity.
What is the difference between solid gold, gold filled, gold vermeil and gold plated jewellery?
What is the difference between solid gold, gold filled, gold vermeil and gold plated jewellery?
Solid Gold
- Most expensive and best quality
- 58.3% pure gold (highest purity compared to others), mixed with other metals for durability
- Tarnish and corrosion resistant
- Great for everyday wear
- Hypoallergenic and great for sensitive skin
- Life-time investment
- Gold retains and often appreciates in value over time
Gold Filled
- Cost depends on base metal, typically affordable but uses cheaper base metals such as copper and brass
- Hypoallergenic
- Plating lasts longer than gold plated and gold vermeil, but base metals (copper, brass, etc) will tarnish when plating rubs off
Gold Vermeil
- More affordable than gold filled and solid gold
- Hypoallergenic
- Can tarnish if left exposed to oxidize
- Plating lasts longer than gold plated
- Considered a quality step above gold plated
Gold Plated
- Most affordable
- Thinnest layer of gold on the base metal
- Not the best option for everyday wear
- Higher likelihood of skin irritation
- Gold plating layer will not last long
What is the return policy?
What is the return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Our Change of Mind Policy does not cover:
- Earrings
- Resized rings
- Engraved items
- Special, custom, or made-to-order items
If for any reason you change your mind about an eligible purchase, we will provide a refund, provided that:
You return the item within 30 days of purchase (or delivery for online orders)
- The item is in 'As New Condition' and accompanied by:
- Proof of purchase
- Original packaging
- All related paperwork
How can I care for my gold jewellery?
How can I care for my gold jewellery?
To maintain the beauty of your gold jewellery, clean it with a soft cloth and mild soap. Avoid exposing it to harsh chemicals and store it in a jewellery box when not in use.
What is the shipping time and cost?
What is the shipping time and cost?
Oro Gallery offers FREE standard shipping on all Australian orders.
When will I receive my order?
When will I receive my order?
We dispatch all orders within 24 hours (excluding weekends and public holidays). Please allow 2-7 business days for your order to be delivered, depending on your location. Please note, any unforeseeable delays on the courier's end is out of our control. We try our best to fulfil all orders as fast as possible.
Is your packaging eco-friendly?
Is your packaging eco-friendly?
Yes, we are committed to sustainability, and our packaging is eco-friendly and recyclable.
Are your products ethically sourced?
Are your products ethically sourced?
We source our materials from reputable suppliers and adhere to ethical and responsible sourcing practices.
Does your product change colour or tarnish?
Does your product change colour or tarnish?
The colour of our 14K solid gold jewellery does not change over time. 14K solid gold maintains its beautiful gold colour and does not tarnish or undergo significant colour changes. It is known for its durability and resistance to discolouration, making it a timeless ,durable and lasting choice for everyday jewellery.
How can I find my ring size?
How can I find my ring size?
If you have a ring that already fits, measure the inside diameter using a ruler.
If you don't have a ring that already fits, wrap a piece of string around your finger and mark where the ends meet with a pen. Measure the string with a ruler to find the circumference, then divide it by 3.14 to find the diameter. Choose the closest diameter measurement on the size guide to find your ideal fit.