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FAQs

Have questions? We have answers.

What is 14K solid gold?

14K solid gold refers to jewellery that is made from 58.3% pure gold mixed with other metals to provide durability and strength.

Is your jewellery made of real gold?

Yes, all our jewellery is made of 14K solid gold, ensuring both quality and authenticity.

What is the difference between Solid Gold, Gold Filled, Gold Vermeil and Gold Plated jewellery?

Solid Gold

  • Most expensive and best quality
  • 58.3% pure gold (highest purity compared to others), mixed with other metals for durability
  • Tarnish and corrosion resistant
  • Great for everyday wear
  • Hypoallergic & great for sensitive skin
  • Life-time investment
  • Gold retains and often appreciates in value over time

Gold Filled

  • Cost depends on base metal, typically affordable but uses cheaper base metals such as copper and brass
  • Hypoallergic
  • Plating lasts longer than gold plated and gold vermeil, but base metals (copper, brass, etc) will tarnish when plating rubs off

Gold Vermeil

  • More affordable than Gold Filled and Solid Gold
  • Hypoallergic
  • Can tarnish if left exposed to oxidize
  • Plating lasts longer than gold plated
  • Considered a quality step above gold-plated

Gold Plated

  • Lowest cost
  • Thinnest layer of gold on the base metal
  • Not the best option for everyday wear
  • Higher likelihood of skin irritation
  • Gold plating layer will not last long

What is the return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Our Change of Mind Policy does not cover:

  • Earrings
  • Resized rings
  • Engraved items
  • Special, custom, or made-to-order items

If for any reason you change your mind about an eligible purchase, we will provide a refund, provided that:

You return the item within 30 days of purchase (or delivery for online orders)

  • The item is in 'As New Condition' and accompanied by:
  • Proof of purchase
  • Original packaging
  • All related paperwork

How can I care for my gold jewellery?

To maintain the beauty of your gold jewellery, clean it with a soft cloth and mild soap. Avoid exposing it to harsh chemicals and store it in a jewellery box when not in use.

What is the shipping time and cost?

Oro Gallery offers FREE standard shipping within Australia for all orders.

When do I receive the orders?

We dispatch all orders within 24 hours (excluding weekends and public holidays), and please allow 2-7 business days for your order to be delivered, depending on your location. Please note, any unforeseeable delays on the courier's end is out of our control, but we try our best to fulfil all orders as fast as possible.

Is your packaging eco-friendly?

Yes, we are committed to sustainability, and our packaging is eco-friendly and recyclable.

Are your products ethically sourced?

We source our materials from reputable suppliers and adhere to ethical and responsible sourcing practices.

Does you products colour changes?

The colour of our 14K solid gold jewellery does not change over time. 14K solid gold maintains its beautiful gold colour and does not tarnish or undergo significant colour changes. It is known for its durability and resistance to
discoloration, making it a timeless and lasting choice for jewellery.

TRY BEFORE YOU BUY
Try up to 2 items
Free home try-on
 
1 item added to cart
 
*$10 service fee is payable if all items are returned
*Any valid discount or promo code must be used when the order is placed
By continuing with your order, you agree to our  Terms and Conditions